Privacy Policy

Lumen Luxe, a UK-based candle business, prioritizes the protection and confidentiality of your personal information. This Privacy Policy outlines how we collect, utilize, disclose, and safeguard your data when you interact with our website [Your Website URL] or make purchases through our Shopify store.

Information Collection

When you visit our website or make a purchase, we may collect the following information:

  1. Personal Information: This includes your name, email address, postal address, payment details, and any other necessary information to process your order and provide customer service.

  2. Website Usage Information: We collect data about your interactions with our website, such as the pages visited, products viewed, and browsing patterns, to enhance user experience and improve our services.

  3. Device Information: We gather information about the device you use to access our website, such as your IP address, browser type, and operating system, to ensure website security and optimize performance.

How We Use Your Information

We utilize the information collected for the following purposes:

  1. Order Processing: Your personal information is used to process orders, communicate order status, and provide customer support.

  2. Service Improvement: We analyze website usage information and customer feedback to enhance our products, services, and marketing strategies.

  3. Marketing and Communications: With your consent, we may send promotional emails about new products, special offers, and updates. You can opt-out of these communications at any time.

  4. Legal Compliance: We may use your information to comply with legal obligations, such as responding to legal requests or enforcing our policies.

Data Sharing and Disclosure

We may share your information with trusted third-party service providers who assist in website operation, order processing, and customer support. These service providers are contractually obligated to use your information solely for providing services to us and are required to maintain its confidentiality.

We may also disclose your information in response to legal requests or as required by law.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Your Rights

You have the right to access, correct, or delete your personal information. You may also have the right to restrict or object to certain processing activities and request a copy of your data in a structured, machine-readable format.

Security

We implement reasonable security measures to protect your information during transmission and storage. However, please note that no method of transmission over the internet or electronic storage is entirely secure.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.

At Lumen Luxe, we're not just about selling candles – we're on a mission to spark a revolution in sustainable living. Our passion lies in providing you with refillable candle jars that not only illuminate your space but also illuminate the path to a greener, more eco-conscious future.

Sustainability at the Core

We believe in reducing waste and minimizing our environmental footprint. That's why our refillable candle jars are crafted with high-quality materials designed to last a lifetime. By offering refill options, we're committed to reducing single-use waste and promoting a circular economy.

Quality You Can Trust

Each of our candle jars is meticulously crafted with attention to detail and quality in mind. From the selection of materials to the manufacturing process, we ensure that every product meets our high standards of excellence. You can trust that when you choose Lumen Luxe, you're choosing a product that's built to last.

Empowering Conscious Consumers

We're dedicated to empowering you, our valued customers, to make sustainable choices without sacrificing style or quality. Through education and transparency, we strive to raise awareness about the environmental impact of consumer choices and inspire positive change in our community and beyond.

A Commitment to Innovation

We're constantly exploring new ways to innovate and improve our products and processes. Whether it's finding alternative materials or implementing more efficient manufacturing techniques, we're always seeking ways to minimize our environmental impact and maximize sustainability.

Join Us on the Journey: Together, we can make a difference. Join us on our mission to create a brighter, more sustainable future – one refillable candle jar at a time.

Thank you for supporting our mission and for choosing Lumen Luxe for all your candle needs.

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