Your satisfaction is very important to us. If you have any questions or spot an issue with your product, please do not hesitate to contact us and we will do our best to help.
We will accept the return of an unused product within 14 days of purchase.
Once we receive the returned item, we will process a full refund (excluding shipping). Please allow 1-2 weeks for your refund to be processed.
Please provide receipt of purchase.
Returned items must be delivered to us unused, and in their original packaging and condition. If not, they may not be eligible for refund, or will be subject to a restocking fee, at 50% of the original price.
Sale (excluding launch day) and seconds items are not eligible for refunds.
At Lumen Luxe, we're not just about selling candles – we're on a mission to spark a revolution in sustainable living. Our passion lies in providing you with refillable candle jars that not only illuminate your space but also illuminate the path to a greener, more eco-conscious future.
Sustainability at the Core
We believe in reducing waste and minimizing our environmental footprint. That's why our refillable candle jars are crafted with high-quality materials designed to last a lifetime. By offering refill options, we're committed to reducing single-use waste and promoting a circular economy.
Quality You Can Trust
Each of our candle jars is meticulously crafted with attention to detail and quality in mind. From the selection of materials to the manufacturing process, we ensure that every product meets our high standards of excellence. You can trust that when you choose Lumen Luxe, you're choosing a product that's built to last.
Empowering Conscious Consumers
We're dedicated to empowering you, our valued customers, to make sustainable choices without sacrificing style or quality. Through education and transparency, we strive to raise awareness about the environmental impact of consumer choices and inspire positive change in our community and beyond.
A Commitment to Innovation
We're constantly exploring new ways to innovate and improve our products and processes. Whether it's finding alternative materials or implementing more efficient manufacturing techniques, we're always seeking ways to minimize our environmental impact and maximize sustainability.
Join Us on the Journey: Together, we can make a difference. Join us on our mission to create a brighter, more sustainable future – one refillable candle jar at a time.
Thank you for supporting our mission and for choosing Lumen Luxe for all your candle needs.
